Users unhappy over Uber decision on pick-up fees | Delhi News

NEW DELHI: New features introduced by app-based cab aggregator Uber to reduce instances of drivers canceling trips such as informing drivers upfront about destination and payment mode and a ‘long pick-up’ fee have received a mixed verdict from users and transport experts. While many believe that the upfront destination feature might reduce cancellations, the additional payment for pick-up has not gone down well with users.
On Thursday, saying that the ‘Uber experience’ hadn’t been at the level where it wanted it to be, Uber India rolled out new features to streamline some things, in particular drivers canceling trips at the last moment. Now, apart from the destination, drivers can also see the payment option – digital or cash – before deciding on accepting a trip. The other features are a long pick-up fee for drivers and daily digital payments.
Rajiv Kakria, GK-I resident and convenor of the Save Our City campaign, said there has to be a ‘no refusal’ policy and ride-hailing companies should ensure people regained the confidence enough not to depend on personal transport. “A big generation that was switching to paratransit is again being encouraged to keep at least one vehicle for emergencies,” Kakria said, adding everything was currently loaded too much in favor of drivers and companies and the public was always at the receiving end.
CK Gola, who retired as deputy general manager of an insurance company and now practices law, observed, “The reliability earlier associated with Uber cabs is missing now and the new feature seems good because drivers anyway inquire about the destination and then cancel. However, it should now be ensured that once a driver accepts a trip, there won’t be cancellations. However, the extra fare for pick up is completely wrong. Fare should start after the pick-up. ”
Pankaj Agarwal, general secretary, Delhi RWAs Joint Front, complained that it wasn’t uncommon for five or six drivers to cancel a trip at peak traffic hours. If the destination is disclosed, the trip can now be allotted to somebody, he said. Agarwal added, “However, if a driver still refuses a trip, there should be a penalty and the amount should be credited to the user. Otherwise, there is no relevance of this feature because the actual situation will remain the same. ”
Similarly expressing discontent with the new pick up charge, PK Sarkar, former head, transport planning, School of Planning and Architecture, said, “I have faced cancellations many times and once almost missed a train because the driver canceled at the last moment even after advance booking and confirmation. Also, you don’t have the right to unnecessarily load an additional burden on the customer. This is democratically wrong, ”he said. Sarkar said that there should be greater transparency in how users are charged and the government should be part of the platform for regulation.


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