Internet and phone service in Beaufort Delta and Sahtu regions now restored

North

Northwestel says an interruption of internet, cellular and phone services in Inuvik, Fort Good Hope, Norman Wells, Tsiigehtchic, Aklavik, Fort McPherson and Délı̨nę was due to a cut fiber line, which has now been repaired.

Fiber line cut was affecting internet, cellular and phone services in multiple communities

A company doing construction work accidentally cut a fiber optic cable, interrupting telecommunications services to a number of communities earlier this week. Northwestel says the cable has now been repaired. (CBC)

Northwestel says an interruption of internet, cellular and phone services in Inuvik, Fort Good Hope, Norman Wells, Tsiigehtchic, Aklavik, Fort McPherson and Délı̨nę was due to a cut fiber optic line, which has now been repaired.

Customers in impacted communities were without service for about a day. Northwestel announced the disruption in a post to Twitter just before 5 pm Monday.

Just before 6 pm on Tuesday, the company said its technicians confirmed a third party doing construction had cut the fiber line just south of Norman Wells. At the time, Northwestel said workers were aiming to restore services as quickly and safely as possible.

Early Wednesday morning the company announced the fiber line was fixed and services had been restored. Northwestel said throughout the outage it was in regular communication with the government and essential services.

In a news release Tuesday, the NWT RCMP said the outages could be impacting the public’s ability to contact the police in the event of an emergency.

People were being urged to go directly to their local RCMP detachment if they needed urgent police assistance and were unable to get through to 911 or the RCMP via phone.

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